RETURN & REFUNDS

Returns Policy:

We only return or replace the item if damaged, defective, or not as ordered. We do not refund or return if you simply change your mind about the product. We encourage you to consult our customer service to make sure you make the right choice when ordering and please read carefully the product’s information.

Returned items must comply with our returns policy:

Items must be returned unworn and unused, with all tags attached and the original packaging included.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Returning Progress:

Please kindly follow the following steps:

– Contact our Customer Service team via support@acaxro.com

– Provide our Customer Service team your order details and reason for returns.

– Proceed to the nearest post office/carrier/other preferred services to post back your returns. Destination address to be provided by our Customer Service.

– Take note of the tracking number stated on the shipping label provided by the postal service/carrier/other preferred services as reference.

Cases are not allowed to return or refund:

Used products

  •     Over 72 hours after delivery

If there is any problem with your order, please contact us within 72 hours after delivery. If it is over 72 hours, we will not be responsible for any problems arising from the order.

  •     The product is defective or damaged but not the manufacturer’s fault.
  •     Customer’s personal feelings about the product

Refund:

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.